House-keeper

1. Inspecting and Preparing for Self-Check-In

Key Management:

Ensure keys, access cards, or lockbox codes are placed or programmed correctly.

Double-check that smart locks or lockboxes are functional and secure.

Welcome Setup:

Arrange welcome kits (e.g., instructions, Wi-Fi details, house rules) neatly in an accessible spot.

Confirm the property looks inviting and everything is in its designated place.

2. Reporting Maintenance Issues

Proactively identify and report:

Malfunctioning appliances (e.g., air conditioning, water heater).

Broken furniture, leaks, or wear-and-tear that might disrupt a guest’s stay.

Notify the property manager immediately if urgent repairs are needed.

3. Stocking Supplies

Regularly check and restock:

Essentials like toilet paper, toiletries, and kitchen supplies.

Coffee, tea, or snacks if these are part of the offering.

4. Handling Post-Stay Inspections

Damage Checks:

Inspect for damages, missing items, or misuse of the property.

Document issues with photos and report to the property manager for follow-up (e.g., claiming a deposit or Airbnb Resolution Center).

Lost and Found:

Secure any items left behind by guests and notify the property manager.

5. Sanitization of High-Touch Areas

Extra focus on:

Door handles, keypads, remotes, light switches, and other frequently touched surfaces.

Particularly important for ensuring health and safety in a self-service setup.

6. Restocking Self-Check-In Items

Replace any consumables specific to self-check-in:

Batteries for keypads, spare keys, or backup instructions for accessing the property.

7. First-Line Troubleshooting

Ensure all self-check-in systems (smart locks, Wi-Fi, lighting) are operational.

Be prepared to assist remotely by providing updates to the manager if something isn't working, such as guiding how to reset devices.

8. Providing Feedback to Management

Suggest improvements based on guest behavior or feedback:

Observing how guests leave the property can provide insight into their needs (e.g., additional trash bins, clearer instructions).

Notify the manager if additional items or changes are necessary to improve the self-check-in experience.

9. Setting Up for Quick Turnarounds

For back-to-back bookings:

Ensure the property is ready in time for the next guest without delays.

Perform extra checks to ensure self-check-in instructions are visible and ready for incoming guests.

10. Emergency Backup Role

Be on-call or prepared to handle emergencies if the property manager or host is unavailable:

Replacing a lockbox code.

Delivering a backup key to a nearby guest, if necessary.